Orange City Council is dedicated to shaping a vibrant and sustainable future for our community. With a team of around 800 passionate employees, we work together to deliver services that make a real difference every day. We’re proud to be part of the Orange community—committed to creating a better place to live, work, and thrive, now and for generations to come.

We have two exciting opportunities to join our Customer Service team:

• Permanent Part-Time: 3 days per week – Monday, Tuesday & Friday (7.25 hrs/day, 21.75 hrs/week)
• Temporary Part-Time: 3 days per week – Wednesday, Thursday & Friday (7.25 hrs/day, 21.75 hrs/week), temporary until February 2027

About the Roles
As a Customer Service Officer, you’ll be the first point of contact for our community, delivering exceptional service across multiple channels. Your responsibilities include:

• Responding to customer enquiries and requests promptly and professionally.
• Assisting with applications for Council services (e.g., rates, animal registrations, permits).
• Processing development applications and payments in line with Council policies.
• Maintaining accurate records in the customer request system.

What We Offer

• Competitive hourly rate of $37.37 plus Super.
• Positive, fun, and inclusive work environment
• Health and wellbeing benefits, including Fitness Passport.
• Salary packaging options.
• Training and development opportunities.
• Free access to EAP services for you and your family.

What You Need

• Certificate III in Administration, Customer Service or equivalent experience.
• Previous experience in a similar role.
• High level of verbal and written communication skills.
• Proven ability to work as part of a team.
• Well-developed computer literacy skills (Customer Request Systems highly regarded).
• Proven effective conflict resolution and problem-solving skills.
• Ability to obtain a satisfactory Criminal Record Check.

If this sounds like you, Apply now! Please ensure you indicate in your application which position is your preferred. You can save and return to your job application at any time prior to the closing date.

If you have any queries relating to this role, please contact Customer Service Team Leader, Lyn Thornberry on (02) 6393 8012.

Applications close Sunday 18 January 2026.         

Please note: Where additional candidates are found suitable from this round of recruitment a talent list or pool may be created for filling any similar permanent or temporary roles that may become vacant over the next twelve months.